Click here for a sample Credit Balance report
This report shows you every customer that has a net credit balance. This is useful if you want to decide whether to issue a refund on a case-by-case basis, instead of using the 'Refunds' update to do it automatically.
The 'Credit balance' report shows you every customer with a net credit balance. Each subscription has one or more orders (new, renewal, and so forth) connected to it. The subscription has a net credit balance if the sum of the amounts due for all its orders is a credit.
For example, say that a customer's subscription to a particular publication, PUB1, consists of an active order with a credit balance of $10 and a renewal order with a balance due of $7. The subscription would have a net credit balance of $3.
This report lists the customer's name and address, the publication's name (first line only), the order numbers, the balance due for each order in the subscription, and the total balance due. (The total balance due will always be a negative number, because the subscription has a net credit balance.)
If a customer has two or more subscriptions, as long as one of the subscriptions has a credit balance, this report will display information for each subscription. The "Total for sub" will be zero dollars for any of the subscriptions that do not have a credit balance or a balance due.
Click here for more information about Filter screens and Options for running reports.