Click here for a sample Duplicate Subscription report
The 'Duplicate subscriptions' report lists customers who have more than one subscription to the same publication where it appears that they will receive duplicate copies of an issue. Customers with multiple subscriptions that do not overlap are not reported.
Here are some examples:
A renewal received from John Smith was inadvertently entered as a new order. As a result Mr. Smith has an active subscription that expires in June and another active subscription that begins in May. These subscriptions will be included in the report.
John Doe had a subscription that expired in January. In September he sends in a renewal order. Because he has missed more than six months of service the renewal is entered as a new subscription beginning in October. As a result he now has an expired subscription and an active subscription. This combination is not reported since Mr. Doe will be receiving issues from the active subscription only.
Jane Smith is a member of an active group subscription that will expire in June. She responded to a renewal notice that was sent to her individually and an individual renewal was entered that will start in July. Although Ms. Smith has two active subscriptions she will not be included in the report because the subscriptions do not overlap.
The report is sorted by customer number and lists the customer number, company name (if there is no company name, the customer name is reported), the publication code, status, expiration issue, tracking code, subscription date, and quantity for each duplicate subscription found.
Note: quantity reported
For single subscriptions, the number of copies to be served with the next 'Issue labels' update is reported in the 'Quantity' column. If a subscription is inactive, it will be reported as having a quantity of zero. For two-party and group subscriptions, the total number of copies in the group member's record is reported in the 'Quantity' column; the number reported will not be affected by the status of the two-party or group subscription.
Pubs/statuses
Your report will include customers with duplicate subscriptions to the publications and with the statuses (active, graced, etc.) you enter in these fields. The status field modifies the publication immediately to its left.
If you leave both the publication and status fields blank, your report will include all duplicate subscriptions regardless of publication and status.
Click here for information on combining subscriptions.
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